Shipping & Delivery Policy

Domestic Shipping (Australia)

We offer reliable shipping throughout Australia with the following options:

International Shipping

We ship to most countries worldwide. International shipping times and costs vary by destination:

• New Zealand: 7-10 business days, from A$15
• Asia Pacific: 10-15 business days, from A$25
• North America & Europe: 12-18 business days, from A$35
• Rest of World: 15-25 business days, from A$40

Note: International customers are responsible for any customs duties, taxes, or import fees charged by their country. These charges are not included in the product or shipping price.

Order Processing

Orders are processed within 1-2 business days (Monday-Friday, excluding public holidays). You'll receive an email confirmation when your order ships, including tracking information.

Tracking Your Order

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and visiting the "My Orders" page. Tracking updates may take 24-48 hours to appear in the system.

Delivery Issues

If you experience any delivery issues, please contact us:

• Lost Packages: Contact us if your package hasn't arrived within the estimated delivery timeframe
• Damaged Items: Report damaged items within 48 hours of delivery with photos
• Wrong Address: Notify us immediately if you provided an incorrect shipping address
• Missing Items: Check your packing slip and contact us within 7 days if items are missing

Export Restrictions

Certain products may be subject to export restrictions or cannot be shipped to specific countries due to regulatory requirements. These restrictions will be indicated on the product page. If you have questions about shipping a specific item internationally, please contact our customer service team before placing your order.

We comply with all Australian export regulations and international trade laws. Some electronics, batteries, and hazardous materials may have shipping restrictions.

PO Boxes and Remote Areas

We can ship to PO Boxes within Australia using standard shipping only. Express shipping is not available for PO Box addresses. Deliveries to remote or regional areas may take additional 2-5 business days.

Contact Us

For shipping inquiries or assistance, please contact our customer service team at shipping@shophub.com or call +61 2 8000 0000 during business hours.